Last Updated: 23-11-2025

Welcome to PakMeds.com. By accessing, browsing, or purchasing from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General

1.1 PakMeds.com is an online platform that enables users to purchase medicines, healthcare items, and wellness products across Pakistan.

1.2 These Terms apply to all users, customers, visitors, and anyone accessing the Website.

1.3 We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the site constitutes acceptance of the updated Terms.

2. Eligibility

2.1 By using PakMeds.com, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.

2.2 If you are purchasing prescription medication, you must upload a valid prescription from a licensed doctor.

3. Medical Disclaimer

3.1 PakMeds.com does not provide medical advice, diagnosis, or treatment.

3.2 All medicines should be used as prescribed by a licensed healthcare professional.

3.3 We are not responsible for adverse reactions, misuse, or complications arising from medication use.

4. Orders & Payments

4.1 All orders placed on PakMeds.com are subject to availability, confirmation, and verification.

4.2 Prices listed on our website are inclusive of taxes where applicable.

4.3 We reserve the right to refuse or cancel orders at any time due to stock issues, inaccurate information, or suspicion of misuse.

4.4 Payment methods include Cash on Delivery (COD) and other available options shown at checkout.

5. Delivery & Shipping

5.1 We deliver medicines across Pakistan through trusted courier partners (e.g., TCS, Leopard, M&P).

5.2 Standard delivery time is 1 to 3 business days nationwide.

5.3 Express delivery (within 24 hours) is available only in Karachi.

5.4 Delivery timelines may vary due to weather, operational, or courier delays.

5.5 Customers must ensure accurate delivery information. We are not liable for failed delivery attempts due to incorrect addresses, unavailability, or failure to receive the package.

6. Returns & Refunds

6.1 Refunds are provided only if the delivered product has expired.

6.2 Customers must report issues within 24 hours of receiving the order, along with proof (images/videos).

6.3 Medicines cannot be returned or exchanged due to safety, storage, and contamination concerns unless expired or damaged upon delivery.

6.4 Shipping fees are non-refundable.

Please see our extended Refunds and Returns Policy for more details.

7. Prescription Requirements

7.1 Certain medicines require a valid doctor’s prescription.

7.2 PakMeds.com may cancel an order if the prescription is missing, invalid, or unverifiable.

7.3 We may request additional medical documentation for restricted or high-risk medicines.

8. User Responsibilities

By using PakMeds.com, you agree to:

1. Provide accurate personal and delivery information
2. Upload genuine and valid prescriptions
3. Not misuse or resell medicines purchased from the website
4. Use products only as instructed by a healthcare professional

9. Privacy & Data Protection

9.1 Your personal data is collected and used in accordance with our Privacy Policy.

9.2 We do not sell, share, or misuse your personal information.

9.3 Prescription data is handled with strict confidentiality.

10. Limitation of Liability

10.1 PakMeds.com is not responsible for:

1. Misuse of medicines
2. Wrongful self-medication
3. Side effects or allergic reactions
4. Delays caused by courier companies
5. Inaccurate or misleading information provided by third-party manufacturers

10.2 Our maximum liability shall not exceed the value of the order placed.

11. Intellectual Property

11.1 All content, logos, text, images, and branding on PakMeds.com are the intellectual property of the company.

11.2 Unauthorized reproduction or distribution is strictly prohibited.

12. Governing Law

12.1 These Terms are governed by and interpreted in accordance with the laws of Pakistan.

12.2 Any disputes shall be resolved in courts located within Pakistan.

13. Contact Us

For questions, order support, or complaints, please contact:

1. Email: support@pakmeds.com
2. Phone: +92 3208156002
3. Website: https://pakmeds.com