Effective Date: 08-11-2025
Last Updated: 08-11-2025

At PakMeds, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide to us in the course of using our services. By engaging with PakMeds, you consent to the practices described herein.

1. Introduction

PakMeds is a trusted online pharmaceutical platform that processes orders based on valid prescriptions. We recognize the importance of confidentiality in healthcare and ensure that all personal and medical data entrusted to us is handled securely and responsibly.

2. Information We Collect

We collect only the information necessary to process and fulfill your order. This may include:

Personal Details: such as your name, contact number, and delivery address, provided by you at the time of placing an order.

Medical Information: such as prescriptions or related documents you voluntarily share to verify and complete your order.

We do not collect any unnecessary personal data, browsing information, or payment details beyond what is required to provide our services.

3. Purpose of Data Collection

Your information is collected and used solely for legitimate business and service purposes, including:

Processing, verifying, and delivering your medicine orders.

Authenticating prescriptions and ensuring compliance with applicable health regulations.

Communicating with you regarding your order, delivery, or related customer support matters.

We do not sell, rent, or share your personal data with any third party for marketing or unrelated commercial purposes.

4. Data Security

We take data protection seriously. All customer and prescription data are stored on secure, encrypted servers that are protected against unauthorized access, alteration, disclosure, or destruction.

PakMeds employs multiple layers of digital and procedural safeguards to maintain confidentiality, including:

Encryption of sensitive data during transmission and storage.

Access restrictions and monitoring for authorized personnel only.

Secure order verification through valid prescriptions, which are inherently difficult to forge or misuse.

5. Data Retention

We retain personal and prescription data only for as long as necessary to:

Fulfill your order,

Comply with applicable legal, regulatory, or record-keeping requirements, or

Resolve disputes or address customer service needs.

Once data is no longer required for these purposes, it is securely deleted or anonymized.

6. Data Disclosure

PakMeds may disclose your information only under the following limited circumstances:

To authorized third parties (e.g., delivery services, payment processors) who assist in fulfilling your order and are contractually bound to maintain confidentiality.

When required by law, regulation, or court order, to comply with legal obligations.

We will never disclose or share your data with any external party beyond these necessary circumstances.

7. Your Rights

As a valued customer, you have the right to:

Access the personal data we hold about you.

Request correction of any inaccurate or outdated information.

Request deletion of your personal data, subject to legal and regulatory requirements.

To exercise any of these rights, please contact us using the information provided below.

8. Policy Updates

PakMeds reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices or applicable legal requirements. Any revisions will be posted on our official website with the updated effective date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data handling practices, please contact:

PakMeds

Email: support@pakmeds.com

Phone: +92 3208156002

Address: 71/6, St# 19, Muslimabad, Kashmir Road, Karachi

Commitment to Privacy

PakMeds is dedicated to maintaining the confidentiality and integrity of your personal and medical information. We collect only what is necessary, store it securely, and ensure that your privacy is respected at every step of the order process.